FAQ

FAQ

System Requirements

Internet Bandwidth

  • Standard Definition (SD) videos: 900 Kbits/sec
  • High Definition (HD) videos: 3.5 Mbits/sec
  • Web Browsers

Web Browsers

(click for latest version)

Tip: Make sure you’re using the latest version of your web browser for the best performance.

Computer Hardware

Intel Core 2 Duo Processor (or equivalent)

Computer Operating System

  • Windows 7 or newer
  • Mac OS 10.7 or newer 
  • You can use Chrome to watch on Linux/UNIX operating systems (including Chrome OS). 

 

About The MOVE Video Player and Streaming Method

  • HTML 5 Player (Supports iOS, Web, Android, Windows Phone etc.)
  • Tested with IE (7-10), Chrome, Safari and Firefox

Chrome, Firefox, Internet Explorer and Safari stream MOVE videos using an HTML5 player as well as a flash player with .mp4 fallback. On Mac OS X, you may see a blank screen when attempting to view videos if Flash Player is not installed, or you don’t have the most current version. For installation instructions and more information, go to https://get.adobe.com/flashplayer.

Video Issues on the Computer

1) Try a Different Web Browser

If you have another web browser available on your computer, try using it instead. There may be a temporary problem or incompatible setting with the browser you originally used for video playback.

Supported browsers include:

2) Close other browser tabs and windows. This can make a huge difference!

3) Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support.

MAC
Firefox (any version): Flash
Safari (5+): HTML5
Chrome (any version): HTML5
Opera (any version): Flash

WINDOWS
Firefox (21+): HTML5
Chrome (any version): HTML5
Internet Explorer (11+): HTML5
Internet Explorer (older): Flash
Opera (any version): Flash

ANDROID (4+)
Default browser (any version): HTML5
Chrome (any version): HTML5
Firefox (any version): HTML5

iOS
Safari (any version): HTML5

WINDOWS PHONE (7.5+)
Internet Explorer (9+): HTML5

 

4) Clear your cache

To clear the cache in your browser hold down the shift button and reload the page. This method resets the information about the page that’s stored in your browser.

5) Do I need a fast Internet connection for HD videos?

Most residential cable and DSL connections should be more than adequate. If HD feels slow to load, try turning off any background applications that could be using up bandwidth. Or push the play button in the player and then pause to let the video buffer before viewing.

6) Private network, firewall, or proxy server?

If you have a firewall or anti-virus software enabled—or if you’re connected to the Internet through a proxy server—you may need to whitelist the domains below in order to access MOVE videos. This may also be necessary if you’re embedding videos on your company’s intranet or accessing them through a private network.
https://www.ifyoucanmove.com
https://www.ifyoucanmove.com
https://ifyoucanmove.com
https://ifyoucanmove.com

7) Hardware Acceleration

What is hardware acceleration, and what problems can it cause?

Hardware acceleration is a technology that modern web browsers use to increase the performance of your computer. Browsers utilize it when trying to load something that requires more computing power than normal. This can range from things like online gaming to video playback.

Unfortunately, hardware acceleration doesn’t work well with certain graphics cards, especially older card models. As a result, certain issues may occur in your browser, including during video playback. In most cases involving video playback, these issues manifest in one of three ways:

A) Video doesn’t display, although audio may be playing in the background
B) Severe video pixelation
C) Whites in videos appear as grays

You can resolve these issues on your own computer by disabling hardware acceleration in your browser:

Chrome:

  1. Open a new tab and go to “chrome://flags”
  2. Find “Disable hardware-accelerated video decode” and click “Enable”
  3. Restart Chrome

Firefox:

  1. Click the Firefox button at the top-right of the Menu bar
  2. Go to the “Options” menu and then click “Options” again
  3. Click the “Advanced” tab at the top, then “General” below that
  4. Uncheck “Use hardware acceleration when available”
  5. Click OK and restart Firefox

Internet Explorer:

  1. Click the Settings (gear) icon
  2. Choose Internet Options
  3. Select the Advanced tab
  4. Check the box under Accelerated Graphics that reads “Use software rendering instead of GPU rendering”
  5. Click Apply, then click OK
  6. Restart Internet Explorer 11

Video Issues on your Streaming Device

Many streaming issues are caused by an intermittent Internet connection or low available bandwidth.

  • Try these tips to resolve common streaming issues:
  • Restart your device: Restarting your device, Internet modem, and/or router can resolve most intermittent connectivity issues.
  • Temporarily pause other Internet activity: Other devices using your Internet connection can negatively impact your streaming quality. This typically happens when bandwidth-intensive activities like downloading files, playing online video games, or watching videos online on another connected device are occurring on the same network.
  • Check the connection to your Internet Service Provider (ISP): If your connection speed is much slower than usual, and you’ve already tried resetting your Internet modem or router, we recommend that you contact your ISP for additional help.

About Updating Your Device Firmware

Firmware is dynamic software built into most TVs, Blu-ray players, and streaming media devices. Firmware can be modified to enhance the performance of your device, or to adjust for changing video features and technical issues. Updating your device firmware can also help resolve issues with MOVE video streaming, and other applications on your device.

Device manufacturers regularly release firmware updates you can download to your device over an active Internet connection. Some updates are required, and some are optional—you’ll typically see an onscreen notification when a new update is available or needed for your device.

Most devices also feature manual steps for firmware updates in the “Settings” menu. The user manual for your device generally includes information about accessing and managing firmware settings.

Important: Keep in mind that firmware updates can impact the way other features or applications work on your device. If you’re having trouble with a firmware update or need additional information, the device manufacturer will be in the position to help.

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